questions and answers
General Questions
What is a grow shop?
A grow shop is a specialty store that offers accessories and equipment for growing plants, especially for indoor cultivation. This includes products such as lighting systems, grow tents, irrigation systems, fertilizers and much more.
What products does your grow shop offer?
Our grow shop offers a wide range of products for growing plants, including lighting systems (LED, HPS), grow tents, nutrients and fertilizers, irrigation systems, ventilation systems and much more. Whether you are a beginner or an experienced grower, we have everything you need for your cultivation.
Can I buy from you for both indoor and outdoor cultivation?
Yes, we offer products for both types of cultivation. Our focus is on indoor growing, but many of our products are also great for outdoor cultivation.
Do you also offer sets for beginners?
Yes, we have put together special grow kits for beginners that contain all the necessary components to start growing right away. These kits are perfect for beginners who don't want to choose all the products individually.
Are your products legal?
All our products are legal and may be used to grow plants that are allowed in your country. Please respect local laws and regulations as we do not take responsibility for the cultivation of illegal plants.
Order & Shipping
How does the ordering process work?
Select the products you want, add them to your shopping cart and proceed to checkout. There you can enter your payment and shipping information. After you have completed the order, you will receive a confirmation by email.
How long does it take for my order to arrive?
Delivery time varies by location. We typically ship orders within 2-8 business days. The exact delivery time will be displayed during the checkout process.
Can I track my order?
Yes, after shipping you will receive an email with a tracking link to track your order in real time.
Do you also ship internationally?
We currently only ship to Germany and Austria. Shipping costs and delivery times vary depending on the destination and are displayed at checkout.
What are the shipping costs?
Shipping costs depend on the size of the order and your location. They are automatically calculated in the shopping cart before you checkout. We deliver free of charge for orders over 99€.
pay
Which payment methods do you accept?
We accept most popular payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and payments via Shopify Payments. Additional payment options may be displayed at checkout.
Is the payment secure?
Yes, we use the latest security technologies to ensure that your payment is safe and secure. Your data is encrypted and kept confidential.
products
Which lighting systems are best for indoor growing?
Choosing the best lighting system depends on your plants and your grow space. LED lighting systems are energy efficient and long lasting, while HPS lamps offer a strong light output. Both have their advantages. Check out our blog for more information.
Which grow tent is best for my cultivation?
The size of the grow tent should be based on your available space and the number of plants. We offer tents in different sizes and with different accessories. Check out our blog to learn more about choosing the tent size.
What is the difference between LED and HPS lamps?
LED lights are more energy efficient and produce less heat, while HPS lights have a higher light intensity and are often used for larger spaces. LEDs are ideal for beginners, while HPS is more suitable for experienced growers.
How do I choose the right irrigation system?
Irrigation systems come in a variety of styles, from manual to automated systems. The choice depends on your space, your plants, and your time commitment. Drip irrigation systems are a popular choice for indoor growing.
How do I find the right fertilizer for my plants?
Depending on the growth phase of your plants (growth or flowering), you will need different fertilizers. We offer a selection of organic and mineral fertilizers that are precisely tailored to your plants.
Which nutrients are most important for my plants?
The most important nutrients are nitrogen (N), phosphorus (P) and potassium (K), known as NPK. Depending on the growth stage of your plants, the optimal ratio of these nutrients changes.
Do you sell organic fertilizers?
Yes, we offer a range of organic fertilizers that are ideal for growers who value sustainable cultivation.
Which plants are best suited for indoor growing?
The most popular plants for indoor growing include herbs, lettuce and tomatoes. But plants such as chili, peppers and medicinal plants such as cannabis are also ideal for growing in a grow room.
Return & Warranty
What happens if my product arrives damaged?
If a product arrives damaged, please contact us immediately. We will replace the product or issue a refund.
How can I file a complaint?
You can submit a complaint using our contact form or contact us directly by email or WhatsApp. We will take care of your request as quickly as possible.
Support & Consulting
Can I get personal advice for my grow?
Yes, we offer free consultations via email, WhatsApp or chat. Our team will be happy to help you choose the right products and answer your questions about indoor growing.
Where can I find instructions and tutorials?
On our website we offer a variety of guides and tutorials to help you set up and maintain your grow system.
Can I change or cancel an order afterwards?
Yes, you can cancel or change your order as long as it has not been shipped. Please contact us immediately to do so.
Do you also offer discounts or special promotions?
Yes, we regularly have special offers and discounts on selected products. Subscribe to our newsletter to make sure you don't miss any offers.
Can I subscribe to a newsletter?
Yes, simply sign up to our newsletter to receive regular updates on new products, offers and growing tips.
Special questions about growing techniques
What is the difference between hydroponics and aeroponics?
In hydroponics, the plant roots grow in a nutrient-rich water solution, while in aeroponics, the roots hang in the air and are sprayed with a fine nutrient solution. Both systems have their advantages and disadvantages.
How does Deep Water Culture (DWC) work?
With DWC, the plant roots hang directly in a water reservoir enriched with a nutrient solution. An air pump ensures that the roots receive sufficient oxygen, which enables rapid growth.
How do I care for my plants during the flowering phase?
During the flowering phase, your plants need more phosphorus and potassium. It is important to adjust the lighting and ensure adequate ventilation to avoid mold growth.
What tips do you have for beginners in indoor growing?
For beginners, it's important to start with the basics. Choose simple plants, use proven systems like DWC or soil, and provide the right lighting, nutrients, and ventilation. Start small and learn with every step.
Environment & Sustainability
What sustainable products do you offer?
We offer a variety of environmentally friendly products including organic fertilizers, reusable grow pots and energy efficient LED lighting.
Can I buy environmentally friendly lighting systems from you?
Yes, we offer energy-efficient LED lighting systems that not only save electricity but also have a long lifespan, thus contributing to sustainable cultivation.
Do you offer reusable grow pots and systems?
Yes, we carry reusable pots and substrates specifically designed for sustainable indoor growing. These products are durable and reduce waste.