questions and answers

questions and answers

General Questions

A grow shop is a specialty store that offers accessories and equipment for growing plants, especially for indoor cultivation. This includes products such as lighting systems, grow tents, irrigation systems, fertilizers and much more.
Our grow shop offers a wide range of products for growing plants, including lighting systems (LED, HPS), grow tents, nutrients and fertilizers, irrigation systems, ventilation systems and much more. Whether you are a beginner or an experienced grower, we have everything you need for your cultivation.
Yes, we offer products for both types of cultivation. Our focus is on indoor growing, but many of our products are also great for outdoor cultivation.
Yes, we have put together special grow kits for beginners that contain all the necessary components to start growing right away. These kits are perfect for beginners who don't want to choose all the products individually.
All our products are legal and may be used to grow plants that are allowed in your country. Please respect local laws and regulations as we do not take responsibility for the cultivation of illegal plants.

Order & Shipping

Select the products you want, add them to your shopping cart and proceed to checkout. There you can enter your payment and shipping information. After you have completed the order, you will receive a confirmation by email.
Delivery time varies by location. We typically ship orders within 2-8 business days. The exact delivery time will be displayed during the checkout process.
Yes, after shipping you will receive an email with a tracking link to track your order in real time.
We currently only ship to Germany and Austria. Shipping costs and delivery times vary depending on the destination and are displayed at checkout.
Shipping costs depend on the size of the order and your location. They are automatically calculated in the shopping cart before you checkout. We deliver free of charge for orders over 99€.

pay

We accept most popular payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and payments via Shopify Payments. Additional payment options may be displayed at checkout.
Yes, we use the latest security technologies to ensure that your payment is safe and secure. Your data is encrypted and kept confidential.

products

Choosing the best lighting system depends on your plants and your grow space. LED lighting systems are energy efficient and long lasting, while HPS lamps offer a strong light output. Both have their advantages. Check out our blog for more information.
The size of the grow tent should be based on your available space and the number of plants. We offer tents in different sizes and with different accessories. Check out our blog to learn more about choosing the tent size.
LED lights are more energy efficient and produce less heat, while HPS lights have a higher light intensity and are often used for larger spaces. LEDs are ideal for beginners, while HPS is more suitable for experienced growers.
Irrigation systems come in a variety of styles, from manual to automated systems. The choice depends on your space, your plants, and your time commitment. Drip irrigation systems are a popular choice for indoor growing.
Depending on the growth phase of your plants (growth or flowering), you will need different fertilizers. We offer a selection of organic and mineral fertilizers that are precisely tailored to your plants.
The most important nutrients are nitrogen (N), phosphorus (P) and potassium (K), known as NPK. Depending on the growth stage of your plants, the optimal ratio of these nutrients changes.
Yes, we offer a range of organic fertilizers that are ideal for growers who value sustainable cultivation.
The most popular plants for indoor growing include herbs, lettuce and tomatoes. But plants such as chili, peppers and medicinal plants such as cannabis are also ideal for growing in a grow room.

Return & Warranty

Yes, we offer a 14-day return guarantee. The product must be unused and in its original packaging. Contact us for return information. More information on the return policy can be found here .
If a product arrives damaged, please contact us immediately. We will replace the product or issue a refund.
You can submit a complaint using our contact form or contact us directly by email or WhatsApp. We will take care of your request as quickly as possible.

Support & Consulting

Yes, we offer free consultations via email, WhatsApp or chat. Our team will be happy to help you choose the right products and answer your questions about indoor growing.
On our website we offer a variety of guides and tutorials to help you set up and maintain your grow system.
Yes, you can cancel or change your order as long as it has not been shipped. Please contact us immediately to do so.
Yes, we regularly have special offers and discounts on selected products. Subscribe to our newsletter to make sure you don't miss any offers.
Yes, simply sign up to our newsletter to receive regular updates on new products, offers and growing tips.

Special questions about growing techniques

In hydroponics, the plant roots grow in a nutrient-rich water solution, while in aeroponics, the roots hang in the air and are sprayed with a fine nutrient solution. Both systems have their advantages and disadvantages.
With DWC, the plant roots hang directly in a water reservoir enriched with a nutrient solution. An air pump ensures that the roots receive sufficient oxygen, which enables rapid growth.
During the flowering phase, your plants need more phosphorus and potassium. It is important to adjust the lighting and ensure adequate ventilation to avoid mold growth.
For beginners, it's important to start with the basics. Choose simple plants, use proven systems like DWC or soil, and provide the right lighting, nutrients, and ventilation. Start small and learn with every step.

Environment & Sustainability

We offer a variety of environmentally friendly products including organic fertilizers, reusable grow pots and energy efficient LED lighting.
Yes, we offer energy-efficient LED lighting systems that not only save electricity but also have a long lifespan, thus contributing to sustainable cultivation.
Yes, we carry reusable pots and substrates specifically designed for sustainable indoor growing. These products are durable and reduce waste.