Help & FAQs

You can easily place your order through our online shop. Simply add the items you want to your shopping cart and follow the order process. Once completed, you'll receive an order confirmation via email.

We currently only accept orders through our online shop. This ensures faster processing and secure payment.

If your order hasn't been shipped yet, please contact us as soon as possible. We'll be happy to check whether a change is still possible.

Please check your spam folder. If you haven't received a confirmation after 30 minutes, please contact our customer service.

We accept:

• PayPal
• Credit card (Visa, Mastercard, Maestro, AMEX)
• Klarna
• Prepayment by bank transfer
• Apple Pay
• Google Pay
• Shop Pay
• Union Pay

Yes, we use the latest security standards and encrypted connections (SSL) to protect your data.

Depending on the payment method: with PayPal and credit card immediately, with advance payment after receipt of payment, with Klarna depending on the option selected.

We currently deliver within Germany and Austria. Please refer to our shipping guidelines .

Within Germany, we charge a flat shipping fee of €7.50. This excludes bulky items. Please refer to our shipping conditions .

The delivery time is usually 2-8 working days within Germany and Austria.

Yes. After shipping, you will receive an email with your tracking number and a link to track your shipment. We will keep you informed of every shipping status.

The courier will usually leave a notification or deliver to a parcel shop or neighbor. You can track the status of your shipment. Depending on the shipping provider, you may have the option to redirect your delivery.

Yes, you have a statutory right of withdrawal of 14 days. Further information can be found in our cancellation policy.

Contact our customer service and submit a claim through your customer account. Please package the goods securely and completely and wait for further information from us before initiating the return.

Yes, return shipping costs are the responsibility of the buyer. Please note that we do not provide free return labels.

Please document the damage with photos and send them to our customer service along with your order number. We will arrange a replacement or refund.

Yes, we carry many products that are ideal for beginners. Especially with grow kits and complete systems, we focus on ease of use and reliable results.

Yes, we carry a wide selection of organic fertilizers, substrates, and sustainable accessories.

Use our search function or filter by categories such as lighting, fertilizer, ventilation, irrigation, or grow boxes. We'd be happy to help you personally.

We carry, among others: Advanced Nutrients, BioBizz, Secret Jardin, Homebox, GHE, Sanlight, Mars Hydro, Spider Farmer and many other renowned manufacturers.

This depends on the number of plants and the available space. For beginners, we recommend a grow box measuring 80×80 cm or 100×100 cm.

LED panels with approximately 150–200 W are suitable for smaller areas, while models with 300–600 W are suitable for larger tents. Our product descriptions usually contain suitable recommendations.

This depends on the setup (especially the lamps). A typical 300W LED system runs approximately 12–18 hours per day. For detailed information, see the respective product description.

Yes, we treat your data confidentially in accordance with GDPR. We only share it with third parties for order processing (e.g., shipping service providers).

Your data will be stored solely for the purpose of processing your order and in accordance with legal requirements. You can request access or deletion at any time.

You can reach us via:

• Email: info@growshop360.de
• Contact form on our website
• WhatsApp: +49 (0) 15678 / 398020 (Mon–Fri, 9:00–17:00)

Telephone support is limited. We therefore ask you to use the contact options listed above.

We strive to respond to all inquiries within 24 hours (working days).